Privacy Policy

Effective Date: 1/10/2024
ABN: 12 533 935 959
Website: www.adhdcoachwa.com.au

At ADHD Coach WA, we respect and prioritize your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information when you interact with our website or services:

Personal Identification Information: Name, contact details (email address, phone number), and other details you provide voluntarily through forms or direct communication.
Sensitive Information: When relevant to coaching services, we may collect sensitive information such as health details. This will only be collected with your explicit consent.
Usage Data: Information about how you use our website, such as browsing patterns, IP addresses, and other analytical data to improve our services.

2. How We Use Your Information

We collect and use your information for the following purposes:

To provide services: We use your personal information to deliver our ADHD coaching services, respond to inquiries, schedule sessions, and maintain contact.
To improve user experience: Usage data helps us enhance the website’s performance, improve navigation, and understand user preferences.
For legal obligations: We may use your information to comply with applicable laws or in connection with legal claims.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Protect Your Information

Your personal information is stored securely using a combination of physical, electronic, and administrative measures to prevent unauthorized access, modification, or disclosure. Data transmission over the internet is not entirely secure, and while we strive to protect your personal information, we cannot guarantee the security of data transmitted online.

4. Disclosure of Your Information

We may disclose your personal information under the following circumstances:

With your consent: Where you have provided explicit consent for information sharing.
To service providers: Third-party service providers (such as website hosting, IT services) may access data solely for the purpose of assisting us.
As required by law: We may disclose your information where required by legal obligations, such as court orders or law enforcement requests.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and collect usage data. Cookies are small files placed on your device to track website activity. You can control cookie preferences through your browser settings, although this may affect the functionality of the website.

6. Accessing and Correcting Your Information

Under the Privacy Act 1988, you have the right to request access to your personal information held by ADHD Coach WA and request corrections if the information is inaccurate or incomplete. To request access or correction, please contact us at [shavleen@adhdcoach.com.au]. We will respond to your request within a reasonable timeframe.

7. Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites. We encourage you to read the privacy policies of any linked websites.

8. International Data Transfers

ADHD Coach WA primarily operates in Australia. If any personal data is transferred to service providers located outside Australia, we will ensure that appropriate safeguards are in place to protect your privacy, in line with APP 8.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately, and we will take steps to delete it.

10. Changes to Our Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at:

Email: [shavleen@adhdcoach.com.au]